Severity Definition

Overview

Clear definitions of incident severity with expected response times and escalation procedures.

Why It Matters

No debate during incidents. SEV1/2/3/4 defined in advance.

The Risk

Implementation Components

A complete implementation of this capability includes:

• Clear severity level definitions (SEV1-4 or P1-4)
• Impact criteria for each level
• Expected response times per severity
• Escalation procedures per severity
• Examples of past incidents at each level
• Decision tree for severity assignment

Implementation Pattern

1. 1Define severity levels
2. 2Specify impact criteria
3. 3Define response times
4. 4Document escalation

Pipeline Coverage

This continuous capability monitors and applies to the following pipeline phases:

Tool Examples

These are examples, not endorsements. Choose what fits your context.